Office Policies
Appointments
Appointments are scheduled to accommodate the physician’s schedule so that they may provide the best care for their patient. We recommend that you schedule Well Visits, Sports Physicals, ADHD and ADD Reviews and Consults two months in advance as they do book rather quickly. Same day sick visits are given on a first come first serve basis.
Remote Check-in Required
Prior to appointments you will be sent a remote check-in link “Yosi” to the cell phone number you have on file. It is required that you complete the check-in link prior to any visit. Please be sure that Arundel Pediatrics always has your cell phone number to help facilitate the process.
Well Visits Notices
During your child’s well visits for preventative care, you may be asked to complete certain screening questionnaires. We use these items to help us assess both development and health exposures during your child’s growth. We feel strongly that these are necessary and important to your child’s overall well-being, and we follow the guidelines for preventive health screening as set forth by the American Academy of Pediatrics, and the Maryland State Board of Health. We will submit to your insurance for these services, if your insurance does not cover these services, you will be responsible for the balance. Please feel free to discuss this with your provider and please feel free to contact your insurance carrier to inquire about coverage. Additionally, your provider can help you understand what these screenings are for and when they are most important for your child.
Please be advised that a Well Visit is considered your annual physical, and is not a visit to diagnose and/or treat other issues that are new or chronic in nature; rather you will need a separate office visit to assess these concerns. Your provider may elect to conduct a Well Visit and an Office Visit at the same time of service and you will incur additional fees such as co-pays, deductibles, co-insurance etc., for these services.
Lateness, Cancellations & No Shows
If you are more than 15 minutes late for your Well Visit or Consult appointment, we reserve the right to reschedule the appointment. If you are more than 15 minutes late for your Sick Visit, you will forfeit your scheduled appointment time, and will be rescheduled for the next available open appointment time. Well Visits, ADHD, and ADD Reviews, Sports Physicals, and Consults require no less than 24 hours’ notice of cancellation. Same Day Sick Visits require no less than three hours’ notice. Patients who no show for a double visit will be restricted from scheduling double appointments in the future. We will charge you, not your insurance company, a No Show/Cancellation Fee if you either miss your appointment or do not allow the amount of time required for cancelling the appointment. The fees for missed appointments are as follows:
No Show Fees
- Well Visit: $35 fee
- Consult: $50 fee
- Sick, Follow-up, or Same Day Visit: $25
In the event of three No Shows, you will be dismissed from our practice. Patients with a Managed Care Plan through the State of Maryland or Medicaid Insurance will be reported for excessive No Shows.
Prescriptions
Arundel Pediatrics processes prescription refills on weekdays only. We do not process prescription requests on weekends. When requesting refills, your chart must be reviewed by your physician before a prescription can be filled. Our office requires three business days to process a prescription request. Prescriptions may be requested over the phone or online at our website via the patient portal. If your child is on a medication that is refilled on a monthly basis, please plan accordingly when requesting prescriptions. We will not mail prescriptions unless a self-addressed stamped envelope is provided. Controlled substances can be sent to the pharmacy electronically. Same day or rush prescriptions for routine medication refills are available for an expedited fee of $10.
Forms
School, Daycare, Sports Physical and other forms require three business days to complete unless presented at the time of a well child visit. Forms dropped off, except during well child visits, require a $10 processing fee. For rush or same day turnaround of forms, there is an additional rush fee of $10 (for a total of $20). We do not mail forms; however, you may provide a self-addressed stamped envelope for mailing.
Referrals to a Specialist
If you require a referral to see a specialist, you must first schedule your appointment, before a referral can be issued. Our office requires five business days to process a referral. You may go to our website www.arundelpediatrics.com to request referrals or you may phone a request to the office referral line. Please leave all pertinent information for the referral to be processed. You referral will be faxed to the specialist once it has been processed. Referral requests are only honored prior to the patient’s appointments. We will not backdate referrals. We are under legal obligation to all insurance companies to process referrals according to Maryland State Law.
Questions for the Doctor
If you have a question about your child, you may send a message via the Patient Portal (non-urgent matters) www.arundelpediatrics.come or call the office and leave a message for your provider. In the event an urgent matter, call 410-789-7337 and relay the message to the front desk staff so that it may be handled in a timely and appropriate manner.
You may also use the Patient Portal to access your provider for patient questions that are not of an urgent matter.
Video, Audio Recording & Photography
- Video, audio recording and photography (hereinafter referred to as "recording") in the exam room require the consent of both the patient and the provider and/or staff involved.
- To assure safe provision of care, we do not allow recording during procedures.
- Arundel Pediatrics, P.A. reserves the right to request that recording be discontinued at any time during the visit, at the discretion of the staff or providers.
- Any permitted recording is not part of the medical record and the parent/guardian assumes sole responsibility to protect the privacy of the recording.
- To insure the privacy of other patients, recording is only allowed in the exam room with the door closed and not in common areas like the well or sick waiting room, hallways, front or back office.
Medical Records
In the event that you elect to transfer of care to another practitioner, you may submit a request for your medical records to be copied for a new provider. You must sign a Release of Records Authorization for the chart and pay a chart copy fee (inquire about fees as it fluctuates per Maryland State Law). We will copy the chart and notify when it is completed. You must sign for the records and transport them to the new provider. We will not mail medical records unless a self-addressed stamped envelope is provided to our office. We will not fax medical records.
